Survey

Question #1

How satisfied are you with the overall quality of your home?


Question #2

If you answered neither or dissatisfied to Q1, what aspect of your home are you not satisfied with?


Question #3

If you answered 'other' in Q2 please let us know why you selected this option.


Question #4

Generally, how satisfied or dissatisfied are you with the way CVCH deals with repairs and maintenance?


Question #5

If you answered neither or dissatisfied to Q4, what aspect of repairs and maintenance could we improve on?


Question #6

How satisfied are you with the overall appearance of your neighbourhood?


Question #7

If you answered neither or dissatisfied to Q6, please comment what aspect of the appearance most impacts your satisfaction.


Question #8

If CVCH provides a Community Caretaker service to you, how satisfied are you with this service?


Question #9

If CVCH provides a grounds maintenance service to you, how satisfied are you with this service?


Question #10

If CVCH provides you with a cleaning service of internal communal areas, how satisfied are you with this service?


Question #11

How satisfied are you with how safe you feel during the day?


Question #12

How satisfied are you with how safe you feel at night?


Question #13

If you answered neither or dissatisfied with Q11 and/or Q12 please comment your reasons for this answer.


Question #14

How satisfied are you with Castle Vale as a place to live?


Question #15

If you answered neither or dissatisfied to Q14 please add additional comments to advise your reasons.


Question #16

How satisfied are you that your rent provides value for money?


Question #17

How satisfied are you with the advice and support received from CVCH with regards to claiming housing benefit and other welfare benefits?


Question #18

How satisfied are you with the advice and support received from CVCH with regards to managing your finances and paying rent and service charges?


Question #19

How satisfied are you with the opportunity to get involved with CVCH?


Question #20

If you answered neither or dissatisfied on Q19 please select the option that best fits your reasons for this


Question #21

If you answered other on Q20 or would like to comment further or have ideas of resident involvement activity please put your comments in this section


Question #22

How satisfied are you that CVCH listens to your views and acts upon them?


Question #23

If you answered neither or dissatisfied for Q22 please let us know how we could improve your satisfaction in this area.


Question #24

Taking everything into account, how satisfied or dissatisfied are you with the service provided by CVCH?


Question #25

How likely would you be to recommend CVCH to friends and family?


Question #26

Any additional comments you would like to make with regards to CVCH or Castle Vale as a place to live which have not been mentioned above?